Getting Started

Whilst you do not need a referral to see us, your General Practitioner (GP), Psychiatrist or Pediatrician might have been the one who made the recommendation that you see us.

If you have a Mental Health Care Plan from your GP, you may be eligible for Medicare rebates. This plan allows you to access up to 10 subsidised sessions per calendar year.

Even without a referral, you can still book an appointment with us directly. We welcome all clients seeking mental health support.

To make an appointment, call our practice and speak to our friendly administration staff who can help determine the best psychologist that fits your needs.

Our administration staff follow strict confidentiality guidelines to ensure your privacy is guaranteed.

During this call, we'll explain our fees, available appointment times, and answer any initial questions you might have.

Before your first appointment, you'll need to complete our comprehensive New Client Form. This helps us understand your background, current concerns, and goals for therapy.

The form is secure and confidential, and the information you provide helps your psychologist prepare for your session and tailor their approach to your specific needs.

Please complete this form at least 24 hours before your appointment to ensure we have time to review it.

Please arrive for your first session 10-15 minutes early as there may be some additional paperwork to complete.

Your psychologist will meet with you to discuss your concerns, understand your goals, and explain different therapy approaches that might be helpful.

You have complete control over what you share and which therapeutic approach is used. Together, you'll agree on goals, session frequency, and treatment methods.

This first session is also an opportunity for you to ask questions and ensure you feel comfortable with your psychologist.

You may be given standardised questionnaires to complete so your psychologist can assess your current wellbeing and track your progress over time.

These assessments help us understand your levels of stress, anxiety, depression, and other factors that may be affecting your mental health.

The results provide valuable insights that guide your treatment plan and help measure your progress throughout therapy.

Based on your initial assessment and ongoing sessions, your psychologist will work with you to develop a personalized treatment plan.

This plan will outline your therapy goals, the approaches that will be used, and the expected frequency of sessions.

Your treatment plan is flexible and can be adjusted as you progress through therapy and your needs change.

Regular check-ins will help ensure your treatment remains effective and aligned with your goals.

Therapy is an ongoing process that involves discussing both comfortable and uncomfortable emotions - this is often necessary for healing and growth.

Your psychologist will regularly check in with you about your progress and adjust the treatment approach as needed.

If you ever feel uncomfortable or that something isn't working, please speak with your therapist or our administration team - we're here to help.

Remember that therapy often leads to improved relationships, reduced distress, and practical solutions to life's challenges.

Throughout your therapy journey, you may be asked to complete follow-up assessments to track your progress.

These forms help both you and your psychologist understand how you're improving and identify areas that may need additional focus.

For young people, we use the Strengths & Difficulties Questionnaire (SDQ) which sometimes can be completed by the young person themselves, parents, or teachers.

Your feedback is invaluable to us. We regularly seek input from our clients to ensure we're providing the best possible care.

Whether you have suggestions for improvement, compliments about your experience, or concerns you'd like to address, we want to hear from you.

Your feedback helps us continuously improve our services and ensure we're meeting the needs of our community.